Frequently Asked Questions for Staying Sierra Resrt Hotel Yuzawa
 
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When does the snow season start/end?
The hotel is located in the middle of ski park called Iwappara (http://www.iwa-ppara.com/).
It usually open around Christmas season and close the end of March.

Is there a courtesy shuttle from the station?
Yes, pick up and drop off is from Echigo Yuzawa St. East Exit.
Please book your shuttle with us in advance.
- Shuttle Schedule here >>

What time is check-in and check-out?
Check-in is from 15:00; Check-out is until 10:00
Early-in and Late-out will be accommodated whenever possible by nominal fee if requested in advance; Please inquire beforehand.

Are Credit Cards accepted?
Yes, we accept Visa, UC, DC, Nicos and MasterCard.

My daughter is 3 years old, do I have to pay for he?
It depends on what your children need regarding meal and bed.
Children are categorized as follows then their room rate would be determined.
Children A: With meals and bed /70 % of adult rate
Children B: With bed only No meals /50 % of adult rate
Kids: Meals only No bed /4200 yen per night
Baby: No meals No bed / 0 yen
*Children over 12 years are considered as adult.
*Kids and Baby rates are applied 6 years and under.

What about early arrival?
It is possible to use the lobby and hotel facilities from 8am; before your 3pm check in.
Please inquire at reception.

Is luggage storage available for early arrivals?
Coin lockers are available for guest use.
Valuable items can be stored with reception.

Is there a parking lot?
Yes, there is free parking right in front of the hotel in summer and at the bottom of the hill in winter.

Luggage transfer service?
Porter service is available from Parking Lot P6 to the hotel lobby.
Please call the hotel on arrival.
Service time is 8am to 5pm.

Does room rate include meal?
Yes, the rate includes breakfast and dinner.
If you prefer having dinner at the town, please let us know in advance.
We deduct 1500 yen/adult from your charge.

I would like to have ski lesson. Can you arrange it?
Certainly, we can arrange the lesson for you.
The ski school called Canyons (http://canyons.jp/index_E.html) offer ski and snowboard lesson.
Skilled and friendly staff would help you having fun!
Half day
25000 yen for 1-8 students.
Start at 10:00 or 13:00
Full day
35000 yen for 1-8 students.
Start at 10:00
*Booking in advance required.

Is board/ski rental available?
Carving skis, short skis, snowboards and clothing are all available for rent at the rental corner in the hotel lobby. We have children's boot sizes from 16cm.

Do you have special package for rental and lift pass?
We are very glad to announce the launch of new rental package.
The Rental package is kind of rental buffet system.
You can use any kind of gears during your stay that including ski, snowboard, outfits, boots, poles, gloves, cap and safe helmet for kids until your departure. 10000 yen/adult 7000 yen/child

If you stay short period of time, you can pick up gears individually.
Ski or snowboard sets from 2500 yen/adult/day.


Can I have any discount on lift pass purchase?
Certainly, you can have discount on lift pass purchase.
We offer lift pass coupon that allow you purchasing them cheaper than the ticket stand in the park.
The ticket is available from Day pass to 4 days pass.

Is lunch available at the hotel restaurant?
Yes, lunch is served at Sierra.
The chef's selection is available with salad bar.
Lunch hours are (roughly) 11:30-14:00

Do you have crib?
Certainly, we can offer a crib.
Quantity is limited. Please book in advance.
2100 yen/night

After check-out, can washing and changing facilities be used?
Yes, facilities can still be used after check out free of charge.
Towels can be borrowed from reception.

Is baggage courier service accepted?
Yes we send and receive guest luggage regularly.
Address: 949-6103 Niigata Prefecture, Yuzawa Cho, Tsuchitaru 731-1; telephone 025-787-3250 Sierra Resort Yuzawa

What room amenities are available?
We provide: shampoo, rinse, body soap, toothbrush, towels and hairdryer
Robes are not provided.

Do you have any other activity other than ski?
The ski school called Canyons (http://canyons.jp/index_E.html) has launched new snow shoe tour.
Step in the real nature surround by absolute white world!
Half day / 5000 yen per person
Full day / 9000 yen per person
*Weather and health conditions apply.
*Booking in advance required.

Are pets allowed in the hotel?
Regrettably, pets are not allowed in the hotel.

Are there medical facilities available near the hotel?
There is GP, internal, surgery, orthopedics and odontology available within 10 minutes by car from the hotel.
Inquiries are received by online question form, telephone or email
- Question Form

- Telephone +81-257-87-3250
- email info@sierrayuzawa.com
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